Welcome to CyberTalk AI. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our AI call center services .
Please read this policy carefully to understand how we handle your information. If you do not agree with our policies and practices, please do not use our Services.
We may collect and process the following types of information:
Name, phone number, email address
Business information (for enterprise clients)
Customer inquiries, call content, and feedback
Call metadata (date, time, duration, participants)
Communication records for quality assurance and training
Usage data (interactions with our Services)
Information from your employer or organization (if your access is through a business account)
Verification and identity information from authorized partners
We use the information we collect for the following purposes:
To provide, operate, and improve our Services
To personalize your customer experience
To process transactions and manage accounts
To respond to inquiries, requests, and support needs
For training our AI systems and improving performance
To comply with legal obligations and enforce our rights
We may share your information with:
Service Providers: Third-party vendors who help us operate and improve the Services (e.g., cloud hosting, analytics, customer support).
Business Partners: With your consent, we may share information with partners for integrated services.
Legal and Regulatory Authorities: To comply with legal obligations or respond to lawful requests.
Corporate Transactions: In the event of a merger, sale, or asset transfer, your information may be part of the transferred assets.
We do not sell your personal information to third parties.
We implement reasonable technical, administrative, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, or destruction.
However, no system is 100% secure. We encourage you to take appropriate measures to protect your personal information.
Depending on your location, you may have certain rights regarding your personal information, including:
Accessing or correcting your information
Requesting deletion of your information
Opting out of certain data uses
To exercise your rights, please contact us at privacy@cybertalkai.com.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without appropriate consent, we will take steps to delete it.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy and updating the “Effective Date” above. Your continued use of the Services after changes have been posted will signify your acceptance of the new policy.
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
CyberTalk AI
Email: privacy@cybertalkai.com
Phone: [Insert Phone Number]
Address: [Insert Business Address]