Welcome to CyberTalk AI.  We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our AI call center services .

Please read this policy carefully to understand how we handle your information. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

We may collect and process the following types of information:

a. Information You Provide to Us:

Name, phone number, email address

Business information (for enterprise clients)

Customer inquiries, call content, and feedback

b. Automatically Collected Information:

Call metadata (date, time, duration, participants)

Communication records for quality assurance and training

Usage data (interactions with our Services)

c. Information from Third Parties:

Information from your employer or organization (if your access is through a business account)

Verification and identity information from authorized partners

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and improve our Services

To personalize your customer experience

To process transactions and manage accounts

To respond to inquiries, requests, and support needs

For training our AI systems and improving performance

To comply with legal obligations and enforce our rights

3. How We Share Your Information

We may share your information with:

Service Providers: Third-party vendors who help us operate and improve the Services (e.g., cloud hosting, analytics, customer support).

Business Partners: With your consent, we may share information with partners for integrated services.

Legal and Regulatory Authorities: To comply with legal obligations or respond to lawful requests.

Corporate Transactions: In the event of a merger, sale, or asset transfer, your information may be part of the transferred assets.

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, or destruction.

However, no system is 100% secure. We encourage you to take appropriate measures to protect your personal information.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Accessing or correcting your information

Requesting deletion of your information

Opting out of certain data uses

To exercise your rights, please contact us at privacy@cybertalkai.com.

6. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

7. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without appropriate consent, we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy and updating the “Effective Date” above. Your continued use of the Services after changes have been posted will signify your acceptance of the new policy.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

CyberTalk AI
Email: info@cybertalkai.com
Phone: 631-894-9604
Address: 200 Broadhollow Rd Melville, NY 11747